Frequently Asked Questions
Everything you need to know about your audio experience.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those who need their audio gear sooner.
Do your products come with a manufacturer warranty?
Yes, all electronics sold at Amber Sound come with a minimum 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for open-box items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that a small restocking fee may apply to opened electronic items.
Are your headphones and speakers compatible with all devices?
Most of our products use universal Bluetooth 5.0 or 3.5mm auxiliary connections. Please check the 'Specifications' section on the individual product page for specific compatibility details.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm for high-end audio setups.